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Delivery, Exchanges & Returns

Information on the shipment of items and managing any changes to your order.

Shipping

Shipping destinations

We ship items to all United Kingdom, European Union, New Zealand and Australian addresses. We can sometimes ship items to other destinations. Please email us for a quotation.

Email Home Institute

Shipping Options and Time Frames

Most items are delivered within five working days from payment clearance to UK addresses, with deliveries commonly being made within two working days. Deliveries to EU, NZ and AU addresses usually arrive within 10 working days and commonly within five working days. If we do not anticipate to be able to make this target, we’ll contact you with a number of options, including the option to cancel.

Pre-Orders & Back Orders

Pre-orders and out of stock items that are available for purchase are commonly scheduled for shipment to us within three weeks and we often place an estimated fulfilment date on the product’s page. We will contact you if timelines are revised so that you have the opportunity to cancel your order or accept the revised fulfilment date.

Free UK Delivery

We currently offer free delivery to mainland UK addresses on orders over £40.00. Just choose ‘Free UK Delivery’ at checkout.

Expedited UK Delivery

Need your items quickly? Select ‘Expedited Delivery’ at checkout and we’ll both a) prioritise the processing of your order for dispatch and b) have it delivered with the fastest service our delivery agent can offer for your location. Most orders placed before 15.00 can be delivered on the following working day and we are able to deliver on Saturdays to most urban United Kingdom locations.

Delivery Address

Please make sure that the shipping address is correct as we are unable to redirect orders once they have been dispatched.

TRACKING

You can track your order using Royal Mail’s Track N Trace service.

If you have placed an order and are yet to receive confirmation of shipment or are yet to receive your order, please contact us.

FRAGILE ITEMS

All fragile items are appropriately packed and insured. If your item has arrived damaged, please contact us.

Exchanges and Returns

Exchanges

You can exchange  any item within 30 days of purchase provided it is unused and in resellable condition. Items must be returned in the same product packaging with all labels and any swing tags still attached. Please contact us so that we can make arrangements and reserve replacement stock to avoid unnecessary delays.

Returns

You can return items to us within 30 days of purchase, provided they are unused and in resellable condition, for a full refund. Please return items in the same product packaging with all labels and any swing tags attached.

Returning Items

Items can be returned to:

Home Institute
2 Eco Vale
London
SE23 3DL

Items must be appropriately packaged (ideally use the same protective packaging you received the items in, or similar). Please ensure that the item is appropriately insured as we can only refund items that are returned to us in resellable condition. Refunds will be processed within five working days of receipt of the item. The timeframe for the return of your funds is set by PayPal.