Are my details safe with you?
What payment methods do you accept?
You can pay using most debit and credit cards using Stripe’s secure servers or opt to spread payment using Klarna services.
Can I order over the phone?
No. To ensure we manage and process payment details correctly and securely we do not take orders or payment details over the phone.
Do you gift wrap?
We currently do not provide a gift wrapping service. However, we can provide a personalised message and remove the invoice. Please mark your order as a gift in the notes section at checkout.
I need a VAT receipt
You will automatically be emailed a VAT receipt once your order has been dispatched.
When will I receive my order?
In stock items are typically dispatched within one working day of payment clearance. Once dispatched, most orders are delivered to mainland UK addresses on the next working day, and other parts of the country in two – three working days. For full details, European and global shipping, and exceptions, read our Shipping information.
Do you offer Expedited Delivery?
Select ‘Expedited Delivery’ at checkout and we’ll dispatch your order via the fastest route we can offer for your location. Deliveries are commonly made the next day to UK addresses for orders placed before midday, and one – two working days for European addresses. For full details, and exceptions, read our Shipping information.
How much does delivery cost?
We offer free shipping to UK mainland addresses on all orders over £60, and free shipping to European addresses on orders over £120. Other delivery costs are calculated at checkout.
Can I have the item left in a safe place?
We’ll copy and paste any delivery instruction you add at checkout into a note for the courier. Parcels are left at the discretion of the delivery agent, so we can not guarantee that your item will be left if you are not home. We are not able to insure left items. In general, we recommend you have items delivered to an address where someone you trust can receive them.
Exchanges & Returns
I didn’t receive what I ordered
We sometimes ship orders with more than one item in multiple shipments. So if you have received only part of your order, please check your shipping confirmation to check how many deliveries to expect. If an item is missing, or incorrectly picked, please let us know and we’ll sort it out ASAP.
I ordered the wrong item. What do I do?
No worries. Just following the Exchanges process. Be sure to email us, so that we can reserve your replacement item to prevent unnecessary delays.
My item arrived damaged
If the parcel is delivered damaged, please refuse delivery. If an item arrives damaged, please photograph the item, clearly showing the damage, and contact us.
Can I return an item?
Yes. Please following the Returns process to ensure that your items are swiftly and accurately processed.