Home Institute primarily sells to United Kingdom and European Union addresses. We are only able to accept orders in this region through the online shop.
We are able to ship select items, by prior arrangement, to key international destinations.
These terms and conditions apply to orders placed both through the online shop and confirmed through other channels, such as email.
For full information on delivery destinations, methods and time frames, as well as our return and exchange process, please read our Deliveries, Exchanges & Returns information.
Automated communications and customer service assistance are provided in English.
Taxes & Duties
VAT is applied to relevant products on orders to the UK and all EU destinations. You will automatically be emailed a VAT receipt.
For destinations outside of the European Union, we may be able to sell products excluding VAT. Any VAT charges are clearly shown in your quotation. However, import duties might apply on the product’s entry into the destination country. You are responsible for all import duties, taxes and any administration charges. These charges vary by country and we recommend you contact your local customs office for specific information.
Home Institute takes out insurance for products in transit until it is delivered to you. At this point responsibility for your items passes to you. If you are not the receiver of your purchase – for example, in the case of a gift order – then the person who receives the package at the delivery address is responsible for the items.
If your items are damaged in transit, please contact us.
Notification of damage should be provided as soon as practically possible and must be provided within five working days of receipt of the goods.
You are able to cancel your order any time up to the point of shipping for a full refund. To cancel your order, please email us at [email protected] If your item(s) have already been shipped you will be required to return the items under the Returns Process.
If you are not satisfied with your purchase, it is possible to return the item(s) for exchange or a refund. Items must be returned to us in saleable condition within 30 days of delivery with a copy your receipt. Please read the Exchange and Return Process, which form part of these terms and conditions.
Refunds will be issued to your original payment method within 14 days of receipt. We are commonly able to process refunds in five working days.
Please note that we are not able to refund or credit additional shipping charges and that we are only able to accept returns of food items if they are defective. This does not affect your statutory rights.
For options on how to return or exchange items, please read Deliveries & Returns.
Payment Processing and Data Protection
You can select to have your payment processed by either Stripe or PayPal.
For payments processed by Stripe
For payments processed by PayPal Europe